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A huge pain in the butt March 11, 2009

Posted by fetzthechemist in Uncategorized.
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This week Maytag announced a recall for refrigerators. Not just a few but 1.6 million of them sold under various brand names besides Maytag. Mine, I think is one of those. Why the doubt?

Well, Maytag’s system to handle recall issues, a website and a phoneline number, are not designed to handle that many calls. If you consider that this covers the US and Canada, so maybe 350 million people in those two countries, and assuming just 2 people per household, that would be around 1 out of every 100 household – 1 percent. (If a household really averages more, then the percentage goes higher).

So, from the model and serial number suffix, I might be affected and it is a fire hazard from a defective relay, so it might not be a minor issue (over 40 fires reported that destroyed kitchens and even houses), I am trying to get through to get this handled, but the system just says they are experiencing unexpected volume. Duh! You have 1.6 million of these out there, Maytag! You’re going to have huge volume. Change your system to handle more.

UPDATE: After 7 and a half hours of trying several times and only getting the message about there being unanticipated numbers of callers, I got through and got Muzak. A half-hour of that and finally a ring and a call-handler. Service man can come by tomorrow afternoon. Sheesh, this is almost anticlimactic.

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Comments»

1. The Chemist - March 17, 2009

Insert smart-ass comment about the Maytag Repairman commercials here.


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